Privacy Policy

1. INTRODUCTION

JEKAL S.A.R.L Bureau de Change (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our services or accessing our website, you consent to the practices described in this policy.

2. DATA COLLECTED

We may collect the following types of information:   

• Personal Information: This includes information that can be used to identify you, such as your name, address, phone number, email address, date of birth, passport or ID card details, and transaction history.   
• Non-Personal Information: This includes information that cannot be used to directly identify you, such as your IP address, browser type, operating system, and website usage data.

3. How We Collect Information

We collect information through various means, including:

• • When you use our services: When you exchange currency, send money, or use other services, we collect the necessary information to complete your transactions.
  • When you visit our website: We collect information about your browsing activity through cookies and similar technologies.
  • When you contact us: We collect information you provide when you contact us via phone, email, or contact form.

4. How We Use Information

We use your information for the following purposes:

• • To provide and improve our services: We use your information to process transactions, provide customer support, and improve our services.
  • To communicate with you: We may use your information to send you updates, promotional materials, and other communications related to our services.   
  • To comply with legal obligations: We may use your information to comply with applicable laws and regulations.

5. Disclosure of Information

We may disclose your information to the following third parties:

• • Our partners: We may share your information with our trusted partners, such as banks and money transfer providers, to facilitate our services.
  • Legal authorities: We may disclose your information to legal authorities if required by law or legal process.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• • Encryption: We use encryption to protect sensitive information, such as your personal and financial details.
  • Access controls: We restrict access to your information to authorized personnel only.
  • Regular security assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

7. Your Rights

You have the following rights regarding your personal information:

• • Access: You have the right to access your personal information that we hold.   
  • Rectification: You have the right to request correction of any inaccurate or incomplete information.
  • Erasure: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [Contact Information].